Terms and Conditions

Last Updated: November 15, 2026

Welcome to Golden Heel. These Terms and Conditions govern your access to and use of our website and the purchase of products from our online store.

By visiting our website, browsing our products, or placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.

If you do not agree with these Terms and Conditions, please refrain from using our website.

1. General Information

Golden Heel is an online retail store based in Belgium, specializing in fashionable high heels and boots.

Store Name: Golden Heel

Email: hello@goldenheel.be

Business Address:

Cafmeyerstraat 20
1970 Wezembeek-Oppem
Belgium

Throughout these Terms and Conditions, the terms "we," "us," and "our" refer to Golden Heel. The terms "you," "your," and "customer" refer to anyone visiting or purchasing from our website.

2. Eligibility and Website Use

By using our website, you confirm that:

You are legally capable of entering into a binding agreement.
The information you provide during checkout is accurate and complete.
You will use our website only for lawful purposes.
You will not engage in fraudulent, abusive, or unauthorized activities.
You will not attempt to interfere with the security or functionality of our website.

We reserve the right to take appropriate action against activities that violate these Terms and Conditions or applicable laws.

3. Products and Descriptions

Golden Heel specializes in high heels and boots designed to complement different styles, occasions, and preferences.

We make reasonable efforts to ensure that all product descriptions, photographs, specifications, colours, sizes, and prices displayed on our website are accurate and up to date.

However:

Actual product colours may vary slightly depending on your screen and device settings.
Minor variations in appearance or manufacturing may occur.
Product availability may change without prior notice.
Product images are intended to provide a representative illustration of the items offered.

We do not guarantee that every product will look exactly as displayed on every device.

All products are subject to availability.

4. Prices and Payments

All product prices are displayed on our website in the applicable currency and include VAT where required by law, unless explicitly stated otherwise.

Delivery charges and any additional costs will be displayed before you complete your order.

We reserve the right to correct pricing or product information errors. If an obvious pricing error affects an order, we will contact you before proceeding and provide an appropriate solution in accordance with applicable law.

Payment must be completed using the payment methods made available during checkout.

We may use third-party payment service providers to securely process transactions. Your payment information may be subject to the terms and privacy policies of those providers.

An order will not be considered fully processed until the required payment authorization or confirmation has been received.

5. Orders and Order Confirmation

When you place an order through our website, you are submitting an offer to purchase the selected products.

After receiving your order, we may send you an order confirmation email containing relevant purchase details.

The automated acknowledgement of receipt does not necessarily constitute acceptance of your order.

Where applicable, a purchase contract is concluded when we expressly accept your order or otherwise confirm its acceptance in accordance with the checkout process and applicable law.

We reserve the right to refuse or cancel an order where legally justified, including circumstances involving:

Suspected fraudulent activity.
Payment authorization failures.
Incorrect or incomplete delivery information.
Product unavailability.
Technical or pricing errors.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

6. Shipping and Delivery

Golden Heel aims to process and dispatch orders within the delivery timeframes communicated on our website or during checkout.

Delivery times may vary depending on:

The destination country and region.
Product availability.
Shipping provider operations.
Public holidays and peak shopping periods.
Circumstances beyond our reasonable control.

We will make reasonable efforts to keep customers informed about significant delivery delays.

Customers are responsible for providing accurate shipping information when placing an order.

If a delivery cannot be completed because of incorrect or incomplete information provided by the customer, additional arrangements or costs may apply where legally permitted.

Unless otherwise agreed, delivery must take place within the legally applicable period. For EU consumer sales, if no delivery time has been agreed, delivery generally must occur without undue delay and no later than 30 days after the conclusion of the contract.

Risk of loss or damage generally passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods.

7. Right of Withdrawal

If you are a consumer purchasing online within the European Union, you generally have the right to withdraw from your purchase within 14 calendar days without providing a reason.

The withdrawal period begins on the day you, or a person designated by you other than the carrier, receive the products.

To exercise this right, you must notify us of your decision through a clear statement.

Contact Email: hello@goldenheel.be

After notifying us of your withdrawal, you generally have another 14 calendar days to return the products.

Returned footwear should be handled only as necessary to establish its nature, characteristics, and functioning.

You may be responsible for any diminished value resulting from handling beyond what would reasonably be permitted in a physical shop.

Unless otherwise required by law or agreed by us, customers bear the direct cost of returning products when exercising the right of withdrawal.

For further details, please refer to our Refund and Return Policy.

Nothing in these Terms and Conditions limits your statutory right of withdrawal.

8. Refunds and Returns

Refunds and returns are handled in accordance with our Refund and Return Policy and applicable Belgian and EU consumer protection legislation.

For eligible withdrawals:

We will refund the payments received, including the cost of standard delivery.
Additional delivery costs resulting from selecting a more expensive delivery option will not be refunded.
Refunds will be made using the original payment method unless you expressly agree otherwise.
We may withhold reimbursement until we receive the returned products or evidence that they have been sent back, whichever happens first.

We will process eligible refunds within the applicable statutory deadlines.

If products are defective, damaged, or incorrectly supplied, please contact hello@goldenheel.be so that we can assist you.

9. Legal Guarantee and Product Conformity

All products sold by Golden Heel are covered by applicable statutory consumer protection rights.

Under Belgian consumer law, new consumer goods are generally covered by a two-year legal guarantee of conformity.

If a product does not conform to the sales contract, you may be entitled to remedies provided by law, including:

Repair.
Replacement.
A price reduction.
Termination of the sales contract and reimbursement, where legally justified.

The applicable remedy will depend on the circumstances and statutory requirements.

The legal guarantee does not cover damage resulting from improper use, accidents, unauthorized modifications, or ordinary wear and tear where the law permits such exclusions.

Nothing in these Terms and Conditions excludes or restricts any mandatory consumer rights.

10. Exchanges

If you wish to exchange your high heels or boots for another size, colour, or style, please contact us at hello@goldenheel.be.

Exchanges are subject to product availability and our applicable return procedures.

Where an exchange is not possible, you may exercise your statutory rights, including the right of withdrawal where applicable.

11. Intellectual Property

All content available on the Golden Heel website, including but not limited to:

Text and product descriptions.
Photographs and product images.
Logos and brand elements.
Graphics and illustrations.
Website design and layout.
Marketing materials.

is protected by applicable intellectual property laws.

Unless otherwise authorized, you may not copy, reproduce, distribute, modify, publish, or commercially exploit any website content without our prior written permission or the permission of the relevant rights holder.

12. Website Availability and Security

We aim to keep our website accessible, functional, and secure.

However, we do not guarantee uninterrupted or error-free website operation.

Temporary interruptions may occur due to:

Scheduled maintenance.
Technical issues.
Hosting or network disruptions.
Cybersecurity incidents.
Circumstances outside our reasonable control.

We reserve the right to update, modify, suspend, or discontinue website features where necessary, subject to applicable legal obligations.

13. Limitation of Liability

To the extent permitted by applicable law, Golden Heel shall not be liable for indirect or unforeseeable losses arising from the use of our website or products.

Nothing in these Terms and Conditions shall:

Exclude liability for death or personal injury caused by negligence where exclusion is prohibited by law.
Exclude liability for fraud or fraudulent misrepresentation.
Restrict your statutory consumer rights.
Exclude or limit liability where such exclusion or limitation is prohibited under Belgian or EU law.

We remain responsible for fulfilling our legal obligations under applicable consumer protection legislation.

14. Personal Data and Privacy

Your privacy is important to us.

Any personal information collected through our website is processed in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR).

We may collect and process personal information to:

Process and fulfil orders.
Arrange payments and deliveries.
Respond to customer inquiries.
Manage returns and refunds.
Improve website performance.
Meet legal and regulatory obligations.

For more information about how we collect, use, and protect your personal information, please consult our Privacy Policy.

15. Third-Party Services and Links

Our website may contain links to third-party websites, payment services, delivery providers, or other external platforms.

These services may operate under their own terms, conditions, and privacy policies.

Golden Heel does not control all third-party websites or services and is not responsible for their independent content or practices, except where liability cannot legally be excluded.

Customers are encouraged to review the applicable terms and privacy policies of third-party services.

16. Force Majeure

Golden Heel shall not be held responsible for delays or failures to perform obligations caused by circumstances beyond our reasonable control, to the extent permitted by applicable law.

Such circumstances may include:

Natural disasters.
Severe weather conditions.
Fires or floods.
Strikes or industrial disputes.
Transportation disruptions.
Government restrictions.
War or civil unrest.
Major telecommunications or infrastructure failures.

We will make reasonable efforts to minimize disruption and inform affected customers where appropriate.

This provision does not remove any mandatory consumer rights, including rights to cancel an order or obtain a refund where applicable.

17. Complaints and Dispute Resolution

We are committed to providing customers with a positive shopping experience.

If you have a complaint concerning an order, product, delivery, or any other aspect of our services, please contact us.

Email: hello@goldenheel.be

Address:
Cafmeyerstraat 20
1970 Wezembeek-Oppem
Belgium

We will make reasonable efforts to review and resolve complaints fairly and promptly.

Consumers residing in Belgium may also contact the Belgian Consumer Mediation Service (Service de Médiation pour le Consommateur) where applicable.

Consumers may also have access to the relevant alternative dispute resolution bodies in their country of residence.

18. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Belgium, without prejudice to mandatory consumer protection provisions that may apply in the consumer's country of habitual residence.

Where a consumer resides in another EU Member State, mandatory consumer protection rights and applicable jurisdiction rules under EU law remain unaffected.

Nothing in this section deprives consumers of protections granted by mandatory applicable legislation.

19. Changes to These Terms and Conditions

Golden Heel reserves the right to update or modify these Terms and Conditions when necessary to reflect changes in our business operations, website services, or applicable legal requirements.

Updated versions will be published on this page with a revised Last Updated date.

Changes will not retroactively affect orders already concluded, except where permitted by applicable law.

We encourage customers to review this page periodically.

20. Contact Information

If you have any questions about these Terms and Conditions, please contact us using the details below.

Golden Heel

Email: hello@goldenheel.be

Business Address:

Cafmeyerstraat 20
1970 Wezembeek-Oppem
Belgium

Thank you for choosing Golden Heel.

We appreciate your trust and look forward to helping you discover footwear that combines elegance, style, and confidence.

Golden Heel – Elegance in Every Step.