Shipping Policy

Last Updated: November 15, 2026

At Golden Heel, we want to make your shopping experience as convenient and enjoyable as possible. We are committed to delivering your favourite high heels and boots safely and efficiently.

This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

Please review the information below before placing your order.

1. Order Processing Time

Once your order has been successfully placed and payment has been confirmed, our team will begin processing it.

Our estimated order processing time is:

Order Processing: 1–2 business days.
Order Verification: Orders are checked to ensure that the product selection and shipping information are correct.
Dispatch: Once your order has been prepared, it will be handed over to the selected shipping carrier.

Orders are generally processed from Monday to Friday, excluding public holidays.

During busy shopping periods, promotional events, or holidays, processing may take slightly longer.

You will receive a shipping confirmation email once your order has been dispatched.

2. Shipping Destinations

Golden Heel is based in Belgium and aims to serve customers in Belgium and other European destinations.

Depending on product availability and shipping arrangements, we may offer delivery to:

Belgium.
The Netherlands.
France.
Germany.
Luxembourg.
Other selected European countries.

Available shipping destinations will be displayed during checkout.

We reserve the right to restrict delivery to certain locations where shipping services are unavailable or delivery cannot reasonably be arranged.

3. Shipping Methods and Delivery Times

We work with established shipping and logistics providers to arrange the delivery of customer orders.

Estimated delivery times are calculated from the date your order has been dispatched, not from the date of purchase.

Our indicative delivery estimates are:

DestinationEstimated Delivery Time

Belgium2–5 business days

Netherlands3–6 business days

France3–7 business days

Germany3–7 business days

Luxembourg3–6 business days

Other European destinations5–10 business days

These delivery estimates are indicative only and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier operations, public holidays, weather conditions, and other circumstances beyond our reasonable control.

The applicable delivery estimate will be communicated during checkout whenever available.

4. Shipping Costs

Shipping costs are calculated according to the delivery destination, selected shipping method, order details, and applicable delivery arrangements.

The total shipping charge, if any, will be displayed during checkout before you complete your purchase.

Where promotional free shipping is available, the applicable conditions and minimum purchase requirements will be clearly communicated on our website.

Customers will not be charged undisclosed shipping fees after completing their orders.

5. Order Tracking

We want you to feel confident throughout the delivery process.

Once your order has been dispatched, we will send a shipping confirmation email containing tracking information where available.

You can use the tracking number provided to monitor your shipment through the relevant carrier's website.

Please allow some time for tracking information to become active after dispatch.

If your tracking information has not been updated for an extended period, please contact our customer service team for assistance.

Contact Email: hello@goldenheel.be

6. Delivery Address Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check the following details before completing your purchase:

Full recipient name.
Street name and house number.
Postal code.
City and country.
Contact telephone number, where required.
Any additional delivery instructions.

Golden Heel cannot guarantee successful delivery when incorrect or incomplete information has been provided.

If you notice an error in your shipping address, please contact us as soon as possible at hello@goldenheel.be.

We will do our best to update the information before your order is dispatched. However, changes cannot be guaranteed once an order has entered the shipping process.

7. Shipping Delays

Although we aim to deliver every order within the estimated timeframe, occasional delays may occur.

Possible causes include:

High order volumes during promotional periods.
Public holidays and weekends.
Severe weather conditions.
Transportation disruptions.
Customs inspections for applicable international shipments.
Operational delays experienced by shipping carriers.

If we become aware of a significant delay, we will make reasonable efforts to inform affected customers.

If your order has not arrived within the agreed delivery period, please contact us so that we can investigate the situation.

Nothing in this policy limits your statutory rights concerning delayed or non-delivered orders.

8. Lost or Missing Packages

If your order appears to be lost or has not arrived despite the tracking information indicating an issue, please contact us.

Please provide:

Your order number.
Your full name.
Your shipping address.
Your tracking number, if available.
Any relevant delivery information.

We will investigate the shipment with the relevant carrier and work toward an appropriate resolution.

Where Golden Heel arranges delivery, we remain responsible for the shipment until the goods are physically received by you or a third party designated by you, other than the carrier, in accordance with applicable consumer protection legislation.

9. Damaged or Incorrect Orders

We take care to ensure that every pair of high heels and boots is properly prepared and packaged before dispatch.

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us as soon as possible.

To help us resolve the issue, please provide:

Your order number.
A description of the problem.
Clear photographs of the damaged packaging or product, where applicable.

Our customer service team will review your request and provide an appropriate solution in accordance with applicable consumer protection laws.

Your statutory rights regarding defective or incorrectly supplied products remain unaffected.

10. Customs Duties and Import Taxes

For orders delivered within the European Union, customs duties generally do not apply to goods already in free circulation within the EU.

For shipments to destinations outside the European Union, additional customs duties, import taxes, or other charges may apply depending on the destination country's regulations.

Where applicable, these charges are generally the responsibility of the customer unless otherwise stated during checkout.

Customers are encouraged to check their local customs regulations before placing an international order.

11. Multiple Shipments

In certain circumstances, products within the same order may be shipped separately.

This may happen when:

Products are fulfilled from different locations.
Items have different availability dates.
Separate packages are required for logistical reasons.

If your order is divided into multiple shipments, you may receive separate shipping notifications and tracking numbers.

There will be no undisclosed additional shipping charges for separate shipments arranged by Golden Heel.

12. Order Cancellation and Changes

If you wish to cancel or modify an order, please contact us as soon as possible.

Email: hello@goldenheel.be

We will make reasonable efforts to accommodate your request if the order has not yet been dispatched.

Once an order has been shipped, cancellation or address changes may no longer be possible.

However, customers retain their applicable statutory right of withdrawal under Belgian and European Union consumer protection legislation.

Please refer to our Refund and Return Policy for additional information.

13. Delivery Responsibility

Golden Heel takes reasonable measures to ensure that orders are properly packaged, dispatched, and delivered.

For consumer purchases where we arrange the shipment, the risk of loss or damage generally remains with Golden Heel until the customer or a designated third party, other than the carrier, physically receives the goods.

Exceptions may apply where the consumer independently commissions a carrier that was not offered by Golden Heel, in accordance with applicable law.

14. Contact Information

If you have any questions about shipping, delivery, order tracking, or any other delivery-related matter, please contact us.

Store Name: Golden Heel

Email: hello@goldenheel.be

Business Address:

Cafmeyerstraat 20
1970 Wezembeek-Oppem
Belgium

Our customer service team will be happy to assist you.

15. Changes to This Shipping Policy

Golden Heel reserves the right to update or modify this Shipping Policy when necessary to reflect changes in our shipping arrangements, delivery services, or applicable legal requirements.

Any updates will be published on this page together with a revised Last Updated date.

We encourage customers to review this policy periodically.

Thank you for choosing Golden Heel. We appreciate your trust and look forward to delivering footwear that makes every step special.

Golden Heel – Elegance in Every Step.