Accessibility Statement

Last Updated: November 15, 2026

At Golden Heel, we believe that everyone should have the opportunity to enjoy a convenient, comfortable, and inclusive online shopping experience.

We are committed to making our website accessible and user-friendly for all visitors, including people with disabilities. We continuously work to improve the accessibility, usability, and overall shopping experience of our online store.

This Accessibility Statement explains our commitment to digital accessibility, the measures we take, and how you can contact us if you experience any accessibility difficulties.

1. Our Commitment to Accessibility

Golden Heel aims to provide an online shopping environment that is accessible to as many people as possible, regardless of their abilities, technology, or browsing preferences.

We recognize that visitors may experience different accessibility challenges, including:

Visual impairments or blindness.
Hearing impairments or deafness.
Mobility limitations.
Cognitive or learning disabilities.
Difficulties using a mouse or touchscreen.
Temporary or age-related accessibility limitations.

Our goal is to make browsing products, viewing footwear collections, navigating website pages, and completing purchases as straightforward as possible.

2. Accessibility Standards and Guidelines

We aim to improve our website accessibility in accordance with recognized accessibility standards and applicable European and Belgian legislation.

Our accessibility efforts take into consideration:

Web Content Accessibility Guidelines (WCAG) 2.2: International guidelines for making web content more accessible.
European Accessibility Act (Directive (EU) 2019/882): European requirements concerning the accessibility of certain products and services, including applicable e-commerce services.
EN 301 549: European accessibility standard for information and communication technology products and services, where applicable.

We aim to follow the four main accessibility principles:

Perceivable: Website information and interface elements should be presented in ways users can perceive.

Operable: Website navigation and interactive elements should be usable through different input methods.

Understandable: Website content and functionality should be clear, consistent, and easy to understand.

Robust: Website content should be compatible with commonly used browsers, assistive technologies, and accessibility tools.

3. Accessibility Features and Improvements

We aim to incorporate accessibility-friendly features throughout the Golden Heel website.

Our ongoing accessibility efforts include:

Website Navigation

Clear and consistent navigation menus.
Logical page structures and headings.
Descriptive links and navigation labels.
Consistent website layouts across different pages.

Visual Accessibility

Readable text and appropriate font sizing.
Sufficient colour contrast where reasonably achievable.
Clear visual presentation of important information.
Meaningful alternative text for relevant product images where appropriate.
Avoiding reliance on colour alone to communicate important information.

Keyboard Accessibility

Supporting keyboard navigation for essential website functions.
Providing visible focus indicators for interactive elements where supported.
Making important navigation and shopping functions accessible without requiring a mouse.

Screen Reader Compatibility

Using descriptive labels for relevant website elements.
Providing meaningful text alternatives for important images.
Organizing website content with logical headings.
Improving the accessibility of forms and interactive controls.

Shopping and Checkout Accessibility

We aim to make essential shopping activities accessible, including:

Browsing high heels and boots.
Viewing product descriptions and details.
Selecting available product sizes and options.
Adding products to the shopping cart.
Accessing checkout and payment functions.
Reviewing order information.

Mobile Accessibility

We aim to provide a consistent shopping experience across desktop computers, tablets, and mobile devices.

Our website is designed to support different screen sizes and commonly used browsing technologies.

4. Ongoing Accessibility Improvements

Digital accessibility is an ongoing process.

We regularly review our website and seek opportunities to improve its accessibility and usability.

Our efforts may include:

Reviewing website navigation and page structure.
Improving product image descriptions.
Checking text readability and colour contrast.
Reviewing forms and checkout functionality.
Identifying potential accessibility barriers.
Considering feedback from customers and website visitors.

We understand that some website features or third-party services may not yet provide an optimal accessibility experience. We aim to identify and address such issues where reasonably possible.

5. Third-Party Content and Services

Some parts of our website may rely on third-party services or applications, such as payment gateways, shipping tools, embedded content, or external integrations.

Although we aim to work with services that provide accessible experiences, we may not have full control over the accessibility of third-party content.

We encourage our service providers to maintain appropriate accessibility standards and continuously improve their services.

6. Feedback and Accessibility Assistance

We welcome feedback from customers and visitors who encounter accessibility difficulties while using our website.

If you experience any accessibility barriers, have difficulty navigating our store, or need assistance completing a purchase, please contact us.

We will make reasonable efforts to understand the issue and provide appropriate assistance.

Email: hello@goldenheel.be

Business Address:

Golden Heel
Cafmeyerstraat 20
1970 Wezembeek-Oppem
Belgium

When contacting us, please include:

A description of the accessibility issue.
The webpage or website feature involved.
The device or browser you are using, if relevant.
Any assistance or alternative access method you may need.

We aim to review accessibility inquiries and respond as promptly as reasonably possible.

7. Enforcement and Regulatory Information

Where applicable, consumers may contact the relevant Belgian authority responsible for accessibility requirements and enforcement.

For information concerning digital accessibility and applicable European and Belgian requirements, visitors may consult the relevant official government resources.

We are committed to addressing accessibility concerns in good faith and improving our website in line with applicable legal obligations.

8. Statement Review and Updates

This Accessibility Statement may be reviewed and updated periodically as we improve our website, introduce new features, or respond to changes in applicable accessibility standards and legislation.

Any updates will be published on this page together with a revised Last Updated date.

We encourage visitors to review this statement periodically.

9. Our Promise

At Golden Heel, we believe that style and confidence should be accessible to everyone.

We are committed to creating a welcoming online shopping experience where customers can explore our collections of high heels and boots with greater ease, independence, and confidence.

Your feedback helps us identify opportunities to improve, and we appreciate your support in making Golden Heel a more inclusive online store.

Golden Heel – Elegance in Every Step.