Privacy Policy

Last Updated: November 15, 2026

At Golden Heel, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make a purchase, or contact us.

We process personal information in accordance with the General Data Protection Regulation (GDPR), applicable Belgian data protection laws, and other relevant privacy regulations.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Who We Are

Golden Heel is an online store based in Belgium specializing in high heels and boots.

We act as the data controller responsible for the processing of your personal information.

Business Name: Golden Heel

Email: hello@goldenheel.co

Business Address:

Cafmeyerstraat 20
1970 Wezembeek-Oppem
Belgium

For any questions regarding this Privacy Policy or your personal data, please contact us using the email address above.

2. Personal Information We Collect

When you visit our website or place an order, we may collect the following categories of personal information:

Personal Identification Information

Full name
Billing address
Shipping address
Email address
Telephone number

Order and Transaction Information

Products purchased
Order history
Payment status
Transaction references
Refund and return information

Payment Information

Payments are processed through third-party payment service providers. We may receive limited transaction details, such as payment confirmation and transaction references. Full payment card details are generally handled directly by the payment provider.

Technical and Device Information

IP address
Browser type and version
Device information
Operating system
Website usage information
Cookies and similar tracking technologies

Communication Information

When you contact us, we may collect your email address, messages, attachments, and other information you voluntarily provide.

3. How We Use Your Personal Information

We collect and process personal information for legitimate business purposes, including:

Processing and fulfilling customer orders.
Arranging shipping and delivery.
Processing payments, refunds, and returns.
Communicating order confirmations and delivery updates.
Responding to customer questions and support requests.
Managing customer accounts, where available.
Improving our website, products, and shopping experience.
Preventing fraudulent transactions and unauthorized activities.
Meeting applicable legal, tax, and accounting obligations.
Sending promotional emails and special offers when you have provided the required consent or another lawful basis applies.

We only process personal information when we have an appropriate legal basis under applicable data protection laws.

4. Legal Basis for Processing

Under the GDPR, we rely on the following legal grounds to process your personal information:

Contractual Necessity

We process information necessary to complete your purchases, arrange deliveries, manage returns, and provide customer service.

Legal Obligations

We may process and retain certain information to comply with Belgian and European tax, accounting, consumer protection, and other legal requirements.

Legitimate Interests

We may process certain information to protect our business, prevent fraud, maintain website security, improve our services, and handle customer inquiries, provided that these interests do not override your fundamental rights and freedoms.

Consent

We rely on your consent for activities such as optional marketing communications and non-essential cookies or tracking technologies where consent is required.

You may withdraw your consent at any time without affecting the lawfulness of processing carried out before its withdrawal.

5. Sharing Your Personal Information

We do not sell or rent your personal information to third parties.

However, we may share relevant information with trusted third-party service providers when necessary to operate our online store and fulfill our services.

These providers may include:

Payment Providers: To securely process payments, refunds, and transactions.
Shipping and Delivery Companies: To deliver purchased products to your address.
Website Hosting Providers: To maintain and operate our website.
IT and Technical Service Providers: To maintain website functionality, security, and performance.
Analytics Providers: To help us understand website traffic and improve our services, where applicable.
Marketing Service Providers: To manage promotional communications when legally permitted.
Professional Advisers: Such as accountants, auditors, and legal advisers when necessary.

We require service providers who process personal data on our behalf to implement appropriate safeguards and comply with applicable data protection requirements.

We may also disclose information when required by law, a court order, or a competent public authority.

6. International Data Transfers

Some of our service providers may process personal information outside the European Economic Area (EEA).

Where personal information is transferred outside the EEA, we take appropriate steps to ensure that the transfer complies with GDPR requirements.

Depending on the circumstances, these safeguards may include:

Transfers to countries recognized by the European Commission as providing an adequate level of data protection.
Standard Contractual Clauses approved by the European Commission.
Other legally recognized transfer mechanisms and supplementary safeguards where necessary.

You may contact us for further information about applicable international data transfer safeguards.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies are small text files stored on your device when you visit a website.

We may use the following categories of cookies:

Essential Cookies

These cookies are necessary for the website to function correctly. They support essential features such as shopping carts, checkout processes, and website security.

Functional Cookies

These cookies help remember your preferences and improve your browsing experience.

Analytics Cookies

These cookies help us understand how visitors use our website so that we can improve its performance and functionality.

Marketing Cookies

These cookies may be used to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

Non-essential cookies will only be placed or accessed where the required consent has been obtained.

You can manage your cookie preferences through our website's cookie consent settings. You may also adjust your browser settings to block or delete cookies.

Please note that disabling certain essential cookies may affect some website functions.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to meet applicable legal requirements.

Our general retention principles include:

Order Information: Retained for the duration necessary to manage purchases, customer service, and applicable statutory obligations.
Payment and Accounting Records: Retained for the periods required under Belgian tax and accounting laws.
Customer Service Communications: Retained for as long as necessary to resolve inquiries and maintain relevant business records.
Marketing Information: Retained until you withdraw your consent or unsubscribe, unless another lawful reason justifies further retention.
Technical and Cookie Information: Retained according to the applicable cookie lifespan and the settings of the relevant service providers.

When personal information is no longer required, we will securely delete or anonymize it, subject to applicable legal retention obligations.

9. Your Data Protection Rights

Under the GDPR, you have several rights regarding your personal information.

Depending on the circumstances and applicable legal requirements, these include:

Right of Access

You can request confirmation of whether we process your personal information and obtain a copy of the relevant data.

Right to Rectification

You can request correction of inaccurate or incomplete personal information.

Right to Erasure

You can request deletion of your personal information when the applicable legal conditions are met.

Right to Restriction of Processing

You can request that we restrict the processing of your personal information in certain circumstances.

Right to Data Portability

You may request a copy of certain personal information in a structured, commonly used, machine-readable format.

Right to Object

You may object to certain processing activities based on legitimate interests. You also have an unconditional right to object to the processing of your personal data for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact:

hello@goldenheel.co

We will respond to your request within the time limits established by applicable data protection legislation. We may request reasonable information to verify your identity before processing your request.

10. Marketing Communications

We may send you information about new products, promotions, special offers, and updates from Golden Heel when you have given the required consent or where another lawful basis is available.

You can unsubscribe from marketing emails at any time by:

Clicking the unsubscribe link included in our promotional emails.
Contacting us at hello@goldenheel.co.

Please note that even if you unsubscribe from marketing communications, we may still send essential transactional messages relating to your orders, payments, deliveries, or customer service requests.

11. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or destruction.

These measures may include:

Secure website connections.
Restricted access to personal information.
Appropriate access controls.
Use of trusted third-party service providers.
Regular review of security practices.

Although we take reasonable precautions to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. Children's Privacy

Our website and products are intended for a general audience and are not specifically directed at children.

We do not knowingly collect personal information from children where parental consent is legally required.

If we become aware that we have collected personal information from a child in circumstances where such collection was not permitted, we will take appropriate steps to address the situation.

Parents or legal guardians who believe that a child has provided personal information to us may contact us at hello@goldenheel.co.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

These websites operate independently of Golden Heel and may have their own privacy policies and data protection practices.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, service providers, or applicable legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Golden Heel

Email: hello@goldenheel.co

Business Address:

Cafmeyerstraat 20
1970 Wezembeek-Oppem
Belgium

16. Right to Lodge a Complaint

If you believe that your personal information has been processed in violation of applicable data protection laws, you have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données).

Belgian Data Protection Authority

Website: https://www.dataprotectionauthority.be/

Address:

Rue de la Presse 35
1000 Brussels
Belgium

You may also contact the supervisory authority in the EU Member State where you live, work, or where the alleged infringement occurred, where applicable.

At Golden Heel, we respect your privacy and are committed to handling your personal information responsibly and transparently.

Thank you for trusting Golden Heel.